FAQ

WHY BUY HANDMADE SOAP?

Generally, commercial soaps carried at most chain stores etc., are full of chemical additives which not only dry out your skin, but can lead to rashes and other irritations. Using commercial soaps over time can leave skin dried out, sensitive and feeling like its never clean. Additionally, most commercial soap, wether liquid or bar soap, typically contains animal fat.

 

WHERE CAN I USE THE SOAP BARS?

We make Body Bars and Facial Bars. Our Facial Bars are meticulously crafted with specific, luxurious oils, to cleanse your skin.

 

HANDMADE MEANS UNIQUE

All soap bars will look slightly different, but do not worry; if you've purchased certain bars that you'd like to purchase again, rest assure you will receive the exact same - it may just differ a bit in looks, that's all.


WHAT IF I HAVE ALLERGIES?

If you have any allergies, please read our ingredient list thoroughly. You can find the full list of ingredients by every product. If you have any uncertainty, please feel free to contact us for clarification. If you experience any irritation, discontinue use right away!

 

WHAT IS "COLD PROCESS SOAP” & "HOT PROCESS SOAP”?

Originating from the ancient Middle East, handmade soap has been a household stable for centuries! Cold process soap is a bit easier on the planet, as less energy is produced while crafting it. Cold process soap is made by saponifying oils & butters. It is the cut and set aside to harden and neutralize over 4-6 weeks. Hot process soap has has the same end result as cold process soap, but has a more rustic look to it, as it has been cooked to neutralization, as opposed to cold process soap that cures to neutralization. We create both, though mostly cold process, by using the heat transfer method, meaning no external energy sources is being used to create the soap. 

 

 IT LOOKS DELICIOUS!  CAN I EAT IT?

No, even though it can be tempting (eeek!!) and even though our products are 97-100% natural, they should by no means be ingested. We know you already know this, but keep the products out of reach for young children & pets.

 

NATURAL, ORGANIC? WHAT'S THE DEAL?

Our products are 97-100% natural, depending on the individual product. Our Facial Bars are always 100% natural, as no fragrance oils are used - only essential oils. Our Body Bars vary as we have a huge demand for especially tropically scented soap bars. Some we can create using essential oils only, and some require (those delicious, tropically scented) fragrance oil. They're of course 100% skin safe. Most of our base oils are organic. Please refer to the individual products for the full list of ingredients.

Palm Coast Soaps is not responsible for any individual reaction to any particular ingredient.

 

WHAT ARE THE PAYMENT OPTIONS?

We accept all major credit cards as well as PayPal, Shopify Pay & Apple Pay

 

DO YOU OFFER GIFT CARDS?

We will soon!

 

SHIPPING AND DELIVERY

What You Need to Know

When will my order be shipped?

We ship individual customer orders within 3 business days of your received payment (wholesale customers, allow 4-5 weeks). Orders placed during the holiday season often take longer, especially if you are placing a custom order, or if your order is especially large. Please contact us if you have any questions or requests specific to your order. We’d be happy to help!

How soon will I receive my shipment?

US DOMESTIC ORDERS: • All orders are shipped via USPS. First Class Mail or Priority Mail, depending on weight. Shipped within 3 business days of cleared payment (unless there is a special circumstance). This means your items should arrive within a week. • All domestic orders will have a tracking number, which will be e-mailed to you.

DANISH DOMESTIC ORDERS: • We ship with DAO and your orders will be shipped within 3 days of cleared payment (unless there is a special circumstance). This means your items should arrive within a week.• All domestic orders will have a tracking number, which will be e-mailed to you.

INTERNATIONAL CUSTOMERS: • Please note that you are responsible for any duties and customs charges that may be incurred. • International mail usually arrives in less than 2 weeks but sometimes it takes over a month to arrive. • Upon order, we can determine the most cost effective method of shipment and will refund any overcharges.

 

RETURNS AND REFUNDS

How It Works

If there is an issue with your order such as incorrect, missing, incomplete or damaged items, please contact us immediately for a resolution. We stand by our products 100% and will work with you to make things right!
Due to the nature of these products, returns are naturally not accepted for any used products. Full size unused items may be returned if sent back to us within 7 business days of receipt. The unused items must be in original condition and original packaging. Returns are subject to a 15% restocking fee. No exchanges will be made for any other reason.
Returns MUST be posted with delivery confirmation. We are not responsible for missing items without delivery confirmation or improperly packaged fragile items.